Job Title: 1st Line SupportTeamLeader Location: Near Southend-on-Sea, Essex (Office-Based) Salary: Up to £35,000 per annum Hours: Full-Time Are you an experienced IT support professional with strong leadership skills and a passion for delivering top-tier … We're working with a well-established organisation based near Southend-on-Sea to recruit a 1st Line SupportTeamLeader to lead and empower their customer support team. This is an exciting opportunity for someone ready to step into a hands-on … role-helping shape and refine the 1st Line function while driving service excellence and continuous improvement. 1st Line SupportTeamLeader As the 1st Line SupportTeamLeader, you'll take charge of the day-to-day performance of the More ❯
Stevenage, Hertfordshire, South East, United Kingdom
Littlefish
Onsite SupportTeamLeader When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location … You'll Be Getting Up to on a Day-to-Day Basis: We are seeking an experienced Onsite SupportTeamLeader to join our dynamic team based in Stevenage. This role involves providing effective onsite technical support and managing a team of Onsite Support Engineers. You will: Provide Tactical Advice, Coaching, and Guidance: Offer operational delivery support to Onsite Support Engineers, ensuring they have the resources and knowledge needed to succeed. Deliver 1st and 2nd Line Onsite and Remote Technical SupportMore ❯
You'll Be Getting Up to on a Day-to-Day Basis: We are seeking an experienced Onsite SupportTeamLeader to join our dynamic team based in Stevenage. This role involves providing effective onsite technical support and managing a team of Onsite Support Engineers. You will: Provide Tactical Advice, Coaching, and Guidance: Offer operational delivery support to Onsite Support Engineers, ensuring they have the resources and knowledge needed to succeed. Deliver 1st and 2nd Line Onsite and Remote Technical Support … queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. Ensure Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead in a timely manner. More ❯
I'm recruiting for a Customer SupportTeamLeader to join a new Managed Services Provider in Essex, where you'll lead and motivate a 1st Line Customer SupportTeam, who are largely responsible for providing basic IT support … can provide in-person mentoring, coaching, and interact with other business teams. This role will focus on leading and developing a high-performing team, ensuring adherence to strict SLAs, encouraging an exceptional level of customer service, and driving improvements wherever possible. You'll escalate more complex issues to … a 2nd Line SupportTeam, and will have access to in-house Subject Matter Experts when needed. You will work to promote a self-serve approach to customer resolution, and ultimately look to reduce the number of incoming support calls through educating users and More ❯
I'm recruiting for a Customer SupportTeamLeader to join a new Managed Services Provider in Essex, where you'll lead and motivate a 1st Line Customer SupportTeam, who are largely responsible for providing basic IT support … can provide in-person mentoring, coaching, and interact with other business teams. This role will focus on leading and developing a high-performing team, ensuring adherence to strict SLAs, encouraging an exceptional level of customer service, and driving improvements wherever possible. You'll escalate more complex issues to … a 2nd Line SupportTeam, and will have access to in-house Subject Matter Experts when needed. You will work to promote a self-serve approach to customer resolution, and ultimately look to reduce the number of incoming support calls through educating users and More ❯
you must have a full right to work in the UK Job Role We’re recruiting a Customer SupportTeamLeader to be responsible for the successful management of NexSphere’s team … of Customer Support Agents, who act as the front of house for a newly formed Managed Service Provider. You’ll lead a team of target driven individuals ensuring the function meets with agreed SLA’s and customer expectations. You’ll maintain a high level of communication … within the team, sharing best practice with a consistent approach to call handling and provide additional ‘hands on’ resource to the team when required. Key Responsibilities: • Oversee the daily operations of the Customer Support Team. • Identify areas of service improvement. • Monitor and report on More ❯
you must have a full right to work in the UK Job Role We’re recruiting a Customer SupportTeamLeader to be responsible for the successful management of NexSphere’s team … of Customer Support Agents, who act as the front of house for a newly formed Managed Service Provider. You’ll lead a team of target driven individuals ensuring the function meets with agreed SLA’s and customer expectations. You’ll maintain a high level of communication … within the team, sharing best practice with a consistent approach to call handling and provide additional ‘hands on’ resource to the team when required. Key Responsibilities: • Oversee the daily operations of the Customer Support Team. • Identify areas of service improvement. • Monitor and report on More ❯
you must have a full right to work in the UK Job Role We’re recruiting a Customer SupportTeamLeader to be responsible for the successful management of NexSphere’s team … of Customer Support Agents, who act as the front of house for a newly formed Managed Service Provider. You’ll lead a team of target driven individuals ensuring the function meets with agreed SLA’s and customer expectations. You’ll maintain a high level of communication … within the team, sharing best practice with a consistent approach to call handling and provide additional ‘hands on’ resource to the team when required. Key Responsibilities: • Oversee the daily operations of the Customer Support Team. • Identify areas of service improvement. • Monitor and report on More ❯
