10 of 10 Support Team Leader Jobs in the Thames Valley

Domestic Abuse Support Work Team Leader with previous experience in Domestic Abuse as a social carer/support worker or similar working with vulnerable individuals with good staff supervision skills is required to a housing association based in Oxford. SALARY … a full driving licence JOB OVERVIEW We have a fantastic new job opportunity for a Domestic Abuse Support Work Team Leader with previous experience in Domestic Abuse as a social carer/support worker or similar working with vulnerable individuals with good staff … supervision skills. Working as the Domestic Abuse Support Work Team Leader you will join the Care and Support department to ensure the delivery, management and development of high-quality person-centred support to customers. As the Domestic Abuse Support More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and … Services, they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence … and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira More ❯

Language Requirements: German (fluent), English (fluent), French (desirable) About the Role Coople is currently looking for a Customer Support Team Leader for a 6-month contract, starting as soon as possible. In this role you will be responsible for the quality of our Level … support to customers and Cooplers in the Swiss market. Key Responsibilities Manage and oversee the day to day of the Customer Support Team Recruit new members of the team, onboard and train them into their new roles. Provide ongoing coaching to team members in regard to KPI’s and high CSAT scores Manage the shift schedule and staffing of the team Document and optimise team processes Provide customer feedback and liaise with the wider business e.g. commercial, marketing and product teams Escalate compliance cases to relevant More ❯

A fantastic opportunity has arisen for a IT Support Team Lead (Law Firm) to join our London based global law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the … Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied Direct, motivate, delegate, and empower staff in the successful performance of their tasks and responsibilities while encouraging innovation Actively identify problems and … look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with other internal support More ❯

Domestic Abuse Support Work Team Leader with previous experience in Domestic Abuse as a social carer/support worker or similar working with vulnerable individuals with good staff supervision skills is required to a housing association based in Oxford. SALARY More ❯

Manager. The role will take on production ownership of a wide ranging and complex set of applications and processes. Managing and leading a team of technical support staff who support both in-house and vendor SaaS applications. Responsibilities: Responsible for running the IT operations More ❯