16 of 16 Support Team Leader Jobs in the UK excluding London

JOB TITLE : IT Support Team Leader (L1 Service Desk Team Leader) SALARY: £28,000 -£32,000 p/a (DOE) Location: Nottingham (Hybrid work available) Schedule: Monday to Friday (No weekend work) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts … adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out … of your team to hit all service level agreements. LOCATION : Nottingham – Hybrid JOB SPECIFICATION: IT Support Team Leader You'll be responsible for a team of colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or More ❯

IT Support Team Leader Location: Broxbourne (Fully Office-Based) Salary: £35,000 - £40,000 per annum Hours: Monday to Friday A growing IT services provider is seeking an experienced and proactive IT Support Team Leader to manage their onsite and field-based support team in Broxbourne. … 2nd and 3rd line support to play a key role in leading service delivery and driving operational excellence. As the IT Support Team Leader, you will oversee a small team of onsite IT Support Technicians and Field Engineers, ensuring that clients receive timely and effective technical support. You will … act as the main escalation point for complex technical issues, manage workloads and priorities, and foster a collaborative, high-performance culture within the team. Key Responsibilities: Lead and support a team of onsite IT Support Technicians and Field Engineers Provide advanced 2nd and 3rd line technical support across a wide range of More ❯

Technical Support Team Leader Empower Teams. Elevate Support. Lead with Impact. We're on the hunt for a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you'll shape and enforce service standards, collaborate … a d egree in Computer Science, IT, or a related field , and may also have advanced certifications such as ISTQB Test Manager or training in Agile methodologies. As a leader, you're decisive, proactive, and highly detail-oriented . You thrive under pressure, adapt quickly to change, and foster a collaborative, team-first culture. You're not … inspires others, embraces feedback , and is committed to continuous learning and improvement. THE ROLE We're looking for a proactive and experienced Technical Support Team Leader to oversee our support operations and drive service excellence. This role is key to ensuring incidents and problems are resolved efficiently, service levels are consistently met, and More ❯

Support Team Lead Customer Support, Client Relationships, Support Resolution Fareham, Hampshire. This role is to work in the office full time. Salary circa £40,000 plus benefits In 2023, cybercrime cost UK businesses an estimated £21 billion. But don't think it's the just the big corporates at risk, the average … over £10,000 demonstrating that personal finance and small business cybercrime is rife. Would you like to be part of the solution? We are working with an award-winning leader in the field of cyber security. They are on a mission to build a safer digital world for you and your future self! They have built a suite of … innovative products designed to offer superior protection against a broad spectrum of online threats. Role Overview The role of Support Team Lead ensures every customer receives timely, effective and high quality assistance. Whether resolving technical issues, addressing service queries, or managing escalations, my clients support teams work collaboratively to deliver outcomes that build confidence More ❯

Support Team Lead Customer Support, Client Relationships, Support Resolution Fareham, Hampshire. This role is to work in the office full time. Salary circa £40,000 plus benefits In 2023, cybercrime cost UK businesses an estimated £21 billion. But don't think it's the just the big corporates at risk, the average … over £10,000 demonstrating that personal finance and small business cybercrime is rife. Would you like to be part of the solution? We are working with an award-winning leader in the field of cyber security. They are on a mission to build a safer digital world for you and your future self! They have built a suite of … innovative products designed to offer superior protection against a broad spectrum of online threats. Role Overview The role of Support Team Lead ensures every customer receives timely, effective and high quality assistance. Whether resolving technical issues, addressing service queries, or managing escalations, my clients support teams work collaboratively to deliver outcomes that build confidence More ❯

Trafalgar Talent is proud to be partnering with an award-winning technology business to recruit a Support Team Lead . This is a fantastic opportunity to join a highly respected organisation recognised as Tech Employer of the Year 2024 at the South Coast Tech & Innovation Awards. From their UK headquarters, the Support Department plays … a crucial role in delivering trusted, innovative security solutions and exceptional customer experiences. As the Support Team Lead , youll support the Head of Support in overseeing the day-to-day operations of three sub-teams, ensuring service excellence, smooth communication, and consistent delivery against KPIs and SLAs. Key Responsibilities Team Oversight & Daily Operations Manage and support the Customer Insights , Customer Resolution , and BPO/QA teams (8 team members). Act as the primary point of contact for escalations and complex issues. Ensure alignment across teams and maintain high standards of communication. Identify opportunities for process improvements and implement solutions that enhance quality, efficiency More ❯

Support Worker Team Leader Mental Health Care Home £14.00 £14.50 per hour 4 Shifts Per Week Herefordshire About Us: Aston House is a small, family-run mental health care home in Herefordshire, and were looking for an experienced Support Worker Team Leader to join our growing staff team. This is … Strong spoken and written English Organised, reliable, and confident in supporting staff and residents Strong leadership, communication and organisational skills Ability to work effectively as part of a team and independently A caring, patient and professional attitude is essential A solid understanding of mental health conditions and recovery-focused care approaches Experience and Qualifications: Minimum Level 3 NVQ More ❯

Service Support Team Lead Overview We are seeking a highly skilled and motivated Service Support Team Lead to join our dynamic Service Support Teams. This is an exciting opportunity for an accountable, commercially astute self-starter with a passion for customer service, field service reporting, and a talent for problem … solving. Key Responsibilities Lead, motivate, and support the Service Support Teams to achieve KPIs and meet SLAs. Coordinate field service appointments and manage scheduling efficiently. Liaise with 3rd party suppliers to ensure seamless service delivery. Oversee warranty management processes, ensuring compliance with company standards; manage and report on service costs, providing accurate reporting. Continuously monitor incoming … and implement best practices. Implement and maintain robust processes to ensure data integrity: develop, document, and enforce procedures that guarantee the accuracy, consistency, and reliability of all service support data. Manage team absences and always ensure adequate coverage. Skills & Experience Proven experience in a field service or installation environment. Strong understanding of warranty management and service More ❯

have partnered with a great organisation to help them secure a 2nd Line Team Lead/Desktop Support Team Lead to lead a team on 5 engineers. This is a hands-on technical leadership role, responsible for managing the day-to-day operations of the 2nd Line Support team, ensuring high-quality service delivery, and providing escalation support for complex technical issues. Proven experience of leading 2nd Line/Desktop Support teams Strong knowledge of: Microsoft 365 administration (Exchange Online, Teams, SharePoint). Windows 10/11 and Windows Server environments. Active Directory, Group Policy, and user management. Networking fundamentals (DNS, DHCP, TCP …/IP, VPN). Hardware support and troubleshooting (PCs, laptops, printers). Experience with remote monitoring and management tools (RMM). Excellent customer service and communication skills. Ability to prioritise and manage multiple tasks in a fast-paced environment. You will be required to work in the office fulltime for this opportunity. Desirable: ITIL Foundation certification. Experience with More ❯

Job Overview Teamwork Partnership is currently seeking an experienced and proactive IT Support Team Leader to oversee our clients technical support team. This role will involve managing daily operations, providing guidance to team members, and ensuring exceptional customer service is delivered. The ideal candidate will possess strong technical skills and a … passion for problem-solving, with the ability to communicate effectively with both technical and non-technical staff. Duties Diagnose and troubleshoot support requests, over the phone and in person, from a variety of business clients. This could involve guiding them step by step through the process to eradicate the issue themselves, logging in remotely or visiting them on … configure and manage a broad range of IT solutions Proactively monitor and maintain clients IT infrastructure health Assist account managers in the design and specification of IT solutions Support Engineer Responsibilities providing assistance to junior team members and new staff to ensure overall development of the team Skills and Experience: To be considered for More ❯

Lead With Heart Team Leader (Tamworth) Are you looking for more than just a job? Join a team that feels like family and make every day count. We're searching for a Team Leader with compassion, confidence, and a natural spark for helping others live life to the fullest. This isn't … joy and freedom. This is a maternity cover 6-month fixed-term contract (36 hours per week) with the exciting potential to become a permanent member of our team . Why You'll Love This Role You'll lead with care , guiding and supporting a dedicated team to deliver truly person-centred support. You'll foster … individuality shines. You'll be part of a community that celebrates teamwork, compassion, and growth every single day. What You'll Be Doing Coordinating rotas and mentoring your team Providing hands-on support with personal care, medication, and clinical needs Communicating with family members, health professionals, and the Care Manager Sharing everyday moments and extraordinary ones More ❯

Support Team Lead Customer Support, Client Relationships, Support Resolution Fareham, Hampshire. This role is to work in the office full time. Salary circa £40,000 plus benefits In 2023, cybercrime cost UK businesses an estimated £21 billion. But don't think it's the just the big corporates at risk, the average More ❯

IT Team lead, IT Support (Education) Penrith £40,000 to £50,000 + Profit Sharing + Company Events + Sick Pay + School Holiday + Company Pension Scheme + Overtime Are you an IT Manager or similar looking to lead a small team that solves IT related issues for the education sector ranging from … building servers to cybersecurity. Do you want a Monday to Friday, site-based role where you will lead a small team of IT Field Engineers to help progress education through the power of technology. This opportunity gives you the chance to become the key figure in supporting schools around Cumbria, being the highest point of command in the … issues. As an IT Manager, you will be expected to be the last line of defence against these issues offering premium solutions and decisions. As a team leader, you will also be expected to manage and monitor you team to ensure smooth operations. The Ideal IT Manager lead would have experience in IT related issues More ❯

IT Team lead, IT Support (Education) Penrith 40,000 to 50,000 + Profit Sharing + Company Events + Sick Pay + School Holiday + Company Pension Scheme + Overtime Are you an IT Manager or similar looking to lead a small team that solves IT related issues for the education sector ranging from … building servers to cybersecurity. Do you want a Monday to Friday, site-based role where you will lead a small team of IT Field Engineers to help progress education through the power of technology. This opportunity gives you the chance to become the key figure in supporting schools around Cumbria, being the highest point of command in the … issues. As an IT Manager, you will be expected to be the last line of defence against these issues offering premium solutions and decisions. As a team leader, you will also be expected to manage and monitor you team to ensure smooth operations. The Ideal IT Manager lead would have experience in IT related issues More ❯

EBITS LLP is a world leader in providing software and hardware solutions for the Aviation Refuelling industry. Our systems are deployed in most of the major international airports around the world; our customers include some of the world’s largest corporations. We are hiring a Support Team Lead to cover a maternity leave for a … looking for someone with a strong helpdesk, service desk or customer service background who has had a taste of leadership. A technical background is also preferred. Responsibilities: Lead the team, ensure that customers always receive exemplary service. Logging, investigating and resolving customer requests and progressing them in line with defined SLAs whilst keeping the customer fully up to … internal and external reports. Monitoring the service desk system to ensure that all tickets are correctly logged, prioritised and handled within SLA. Write and maintain documentation that aids support and the customer (FAQ’s, troubleshooting guides, knowledge base articles). Deliver occasional training to customers and colleagues. Cover out of hours on call work on a scheduled basis. More ❯

Trafalgar Talent is proud to be partnering with an award-winning technology business to recruit a Support Team Lead . This is a fantastic opportunity to join a highly respected organisation recognised as Tech Employer of the Year 2024 at the South Coast Tech & Innovation Awards. From their UK headquarters, the Support Department plays More ❯