1 of 1 Support Technician Jobs in Bedford

Support Technician Location: Bedfordshire Job Type: Full-Time, Permanent Salary: 30-38k doe Benefits: 28 days inc BHS + Company pension + Private healthcare About the Role Were looking for an experienced and proactive Support Technician to join our fast-paced MSP team. Youll play a critical role in delivering top-tier 1st and 2nd … line support to multiple clients across a variety of industries. This role offers a dynamic workload, combining remote troubleshooting, on-site visits, and hands-on involvement in project deployments. Responsibilities Deliver responsive 1st and 2nd line technical support via phone, remote tools, and client site visits Troubleshoot and resolve a wide range of issues related to desktops, servers … Maintain accurate service desk records using Atera, ensuring timely ticket updates and resolutions in line with SLAs Escalate complex issues appropriately, maintaining clear communication with clients and internal teams Support client infrastructure, including regular system checks, patching, backups, and monitoring Participate in project work such as onboarding new clients, cloud migrations, hardware rollouts, and software upgrades Assist with client More ❯