2 of 2 Support Technician Jobs in Cardiff

into a state-of-the-art Digital Futures Lounge. This multifunctional space will serve as a hub for digital inclusion, user-centred design, skills development, and collaborative innovation. To support the successful delivery and ongoing operation of this initiative, we are seeking a dynamic and technically adept professional to join our team. This role will be pivotal in ensuring … the seamless integration, support, and optimisation of advanced Audio Visual (AV) technologies across hybrid meeting spaces, collaboration zones, and digital showcase areas. The successful candidate will work closely with cross-functional teams to deliver a user-focused, accessible, and future-ready environment that reflects the ambitions of the Welsh Government's Digital Strategy and DHCW's commitment to inclusive … digital transformation. This role also includes assisting in the development, maintenance and support the relevant systems for the Cardiff locality team in accordance with specifications/operational requirements of NHS Wales. The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply. Main duties of the job Support More ❯

About the Role We are looking for a Service Desk Analyst to join our IT Services team, providing high-quality first-line support to a wide and varied user base. You will act as the 'customer champion,' ensuring reported difficulties are managed effectively through to resolution, while delivering a professional and customer-focused service. This role requires strong IT … support experience, a sound understanding of ITIL practices, and excellent communication skills. You'll be part of a team that plays a critical role in maintaining reliable IT services to staff, patients, and stakeholders. Duties & Responsibilities Act as the primary contact for users, ensuring all incidents and requests are logged, tracked, and resolved in line with service levels. Develop … and maintain strong working relationships with customers and service users. Maintain databases and information flows that support service management, including carrying out audits and producing scheduled/ad hoc reports. Communicate with the customer base regarding downtime, service changes, and incident updates. Resolve user issues promptly, drawing on first principles and previous experience. Shadow colleagues to build knowledge of More ❯