2 of 2 Support Technician Jobs in Cheltenham

emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set Call/chat handling for all inbound customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and service requests reported via telephone, chat, email, or automatically generated Take ownership … of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycle Carry out initial support and classification of tickets and service requests to determine the correct SLA/urgency Ensure that all telephone, chat and email requests are logged within the ticket management tool Complete investigation and diagnosis via the remote management tools … for tickets, ensuring regular status updates are communicated to the customer Identify and report any potential service breach to the Service Desk Management Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This More ❯

and/or escalation, monitoring and escalating tickets according to our SLA's and keeping users informed on status and progress of their tickets. This is an Azure Cloud Support Level 3 Apprenticeship whereby the successful candidate will complete up to 13 months practical work and 4 month end point assessment period. The qualifications you will earn include Information … Communication Technician Level 3 Apprenticeship, Microsoft Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals (MS-900). Responsibilities: Monitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set Call/chat handling for all inbound … customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and service requests reported via telephone, chat, email, or automatically generated Take ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycle Carry out initial support and classification of tickets More ❯