6 of 6 Support Technician Jobs in Gloucestershire

IT Support Technician Location: Office-based - Gloucestershire Salary: Circa £26,500 to £30,000 depending on experience + pension Permanent Position - Office-based - Profit Sharing Start Date: ASAP. Are you passionate about IT Support and eager to make a significant impact. Our client, with decades of experience, is looking for a dedicated IT Support Technician … technologies to enhance business operations. A passion for IT with the ability to manage and prioritise multiple activities is essential. Strong verbal and written communication. Experience in an IT Support Role (Minimum 2-3 Years) Key Responsibilities Experience of PC operating systems and Networking (TCP/IP, DNS, DHCP) Microsoft Dynamics knowledge would be an advantage, although not essential … On-site and remote support Active Directory Anti-Virus Installation of software to desktops and laptops Support for On-Pem and Cloud Technical document upgrades IT escalations. Remote monitoring alerts Windows 10 - Office 365 Administration Diagnosis of hardware technical issues About Our Client Our client success is built on hiring exceptional candidates who are passionate about IT and More ❯

IT Support Technician Location: Office-based - Gloucestershire Salary: Circa £26,500 to £30,000 depending on experience + pension Permanent Position - Office-based - Profit Sharing Start Date: ASAP. Are you passionate about IT Support and eager to make a significant impact. Our client, with decades of experience, is looking for a dedicated IT Support Technician More ❯

IT Support Technician (Education sector) - IMMEDIATE START AVAILABLE Stonehouse 1 month temporary contract (ongoing beyond this) to cover permanent recruitment process (potential to be considered for this too) Working hours are 8.30am 5pm Monday to Friday (37.5 hours per week) with a 60-minute unpaid lunch break. £27,000-£30,000 dependant on experience Ideal: PCs, MACs and … web services, API, REST, and RPC Main Responsibilities and Key Accountabilities: Oversee the maintenance and administration of the schools IT networks and cloud based services. Provide high-level technical support to all users across the College, both academic and administrative. Act as an escalation point for complex issues, deputizing for the IT Services Manager when required. Distribute ICT consumables … IT assets effectively. Utilize the service management system for: o Problem investigation and diagnosis. o Implementation of solutions and documentation of actions and findings. o Communication with users throughout support processes. o Escalation of problems to 3rd line support as needed. o Coordination with external agencies where required. Manage and maintain user accounts within Active Directory. Implement and More ❯

IT Support Technician (Education sector) - IMMEDIATE START AVAILABLE Stonehouse 1 month temporary contract (ongoing beyond this) to cover permanent recruitment process (potential to be considered for this too) Working hours are 8.30am 5pm Monday to Friday (37.5 hours per week) with a 60-minute unpaid lunch break. . click apply for full job details More ❯

emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set Call/chat handling for all inbound customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and service requests reported via telephone, chat, email, or automatically generated Take ownership … of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycle Carry out initial support and classification of tickets and service requests to determine the correct SLA/urgency Ensure that all telephone, chat and email requests are logged within the ticket management tool Complete investigation and diagnosis via the remote management tools … for tickets, ensuring regular status updates are communicated to the customer Identify and report any potential service breach to the Service Desk Management Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This More ❯

and/or escalation, monitoring and escalating tickets according to our SLA's and keeping users informed on status and progress of their tickets. This is an Azure Cloud Support Level 3 Apprenticeship whereby the successful candidate will complete up to 13 months practical work and 4 month end point assessment period. The qualifications you will earn include Information … Communication Technician Level 3 Apprenticeship, Microsoft Azure Fundamentals (AZ-900) and Microsoft 365 Fundamentals (MS-900). Responsibilities: Monitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set Call/chat handling for all inbound … customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and service requests reported via telephone, chat, email, or automatically generated Take ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycle Carry out initial support and classification of tickets More ❯