staff across nine UK locations, Xerox IT Services aims to help SME organisations work smarter. That means expertise in identifying and implementing appropriate technologies, combined with the ability to support those solutions to optimise a customer's return on investment. Xerox IT Services provides agile managed print, IT, VoIP and document capture technology, expertly deployed and supported for those … smarter business outcomes. About the role: Technical Specialists play an integral role in providing a high-quality IT support services to our customers for the Glasgow, Scotland location. The primary function of the role is to act as a 3rd line engineer that takes ownership of escalated IT support calls, due to either their high technical or priority … nature. The individual should be comfortable liaising with customers over the phone or email, possess a familiarity of Xerox IT clients and the ability to access all relevant support tools and information as required. In addition to the above, Third Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests More ❯
skilled and customer-focused IT professional ready to step into a pivotal role supporting complex IT systems? We're looking for a 2nd/3rd Line Service Desk IT SupportTechnician to join our growing IT team and provide expert-level support to our clients. In this role, you'll resolve escalated IT issues, deliver proactive support … an excellent opportunity to grow in a fast-paced and supportive environment with ongoing learning and development. What You'll Be Doing: ? Responding to 2nd and 3rd line technical support queries via phone, email, and ticketing system? Troubleshooting and resolving hardware, software, and network issues? Managing and maintaining cloud-based services (e.g., Microsoft 365, Azure)? Supporting server infrastructure and … virtual environments (e.g., Hyper-V/VMware/Cove)? Assisting with IT projects, migrations, and system upgrades? Creating documentation and contributing to the knowledge base? Mentoring junior support staff and acting as a technical escalation point? Ensuring timely resolution and excellent communication with end-users What We're Looking For: ? Proven experience in a 2nd Line IT supportMore ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Consider IT
skilled and customer-focused IT professional ready to step into a pivotal role supporting complex IT systems? We're looking for a 2nd/3rd Line Service Desk IT SupportTechnician to join our growing IT team and provide expert-level support to our clients. In this role, you'll resolve escalated IT issues, deliver proactive support … an excellent opportunity to grow in a fast-paced and supportive environment with ongoing learning and development. What You'll Be Doing: ? Responding to 2nd and 3rd line technical support queries via phone, email, and ticketing system? Troubleshooting and resolving hardware, software, and network issues? Managing and maintaining cloud-based services (e.g., Microsoft 365, Azure)? Supporting server infrastructure and … virtual environments (e.g., Hyper-V/VMware/Cove)? Assisting with IT projects, migrations, and system upgrades? Creating documentation and contributing to the knowledge base? Mentoring junior support staff and acting as a technical escalation point? Ensuring timely resolution and excellent communication with end-users What We're Looking For: ? Proven experience in a 2nd Line IT supportMore ❯
