1 of 1 Support Technician Jobs in Ipswich

A IT support company has need for an IT Apprentice to help support the technology team. The chosen apprentice will help support customers across the Norfolk and Suffolk region. KEY DUTIES Provide technical support; answering support queries via phone, email & self service Supporting users via remote assistance, providing a high level of resolution at first … contact To maintain a high degree of customer service for all support queries, adhering to all service management principles (Incident Management Process) To log all calls on the Service Desk toolset, maintaining a log of any software or hardware problems detected Respond to requests from users and help them resolve hardware or software requirements Support users in the More ❯