2 of 2 Support Technician Jobs in Northumberland

Bookmakers Technology Consortium we provide IT services to over 500 shops in the UK and Ireland. We are looking for a full time IT Support Technician to join our team based at our Company head office in Ashington, Northumberland. The role will primarily involve providing technical support … genuine interest in technology and wants to progress their career within this field. Main duties and responsibilities: To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, and the service desk ticketing system. To provide excellent customer care ...

corporate resources Active Directory administration: creating and managing user accounts, password resets, account unlocking, and group/permission assignments Providing 1st line IT support during system integration and migration processes Logging, tracking, and resolving support tickets via the corporate ITSM platform; escalating complex issues to 2nd/… documentation of all hardware deployments Ensuring compliance with corporate IT security policies and governance standard About you: Previous experience in a 2nd line IT Support role is essential. Hardware and software rollout experience is essential You will be a natural communicator and able to work with a variety ...