6 of 6 Support Technician Jobs in Somerset

Join our team as a Level 3 Digital Support Technician Apprentice and play a key role in supporting learners, staff, and employers across our apprenticeship and adult learning programmes. This is a great opportunity if you enjoy technology, like helping people, and want to build strong skills in IT support while earning a recognised qualification. Role As … a Digital Support Technician Apprentice, you will: Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues) Support onboarding of new learners and employers onto apprenticeship systems Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE) Assist with troubleshooting hardware and software issues … Support online learning platforms (Teams, Zoom, e-portfolio systems, etc.) Help keep digital systems updated and working smoothly Provide friendly customer service by phone, email, and online chat Assist with maintaining equipment, devices, and simple network tasks Produce basic user guides or instructions to help people use systems more easily Escalate technical problems to senior team members when needed More ❯

1st Line Support Technician Full Time & Permanent Office Based Up to c.£26,000 + Annual Bonus + Benefits Midsomer Norton Are you an experienced 1st Line Support Technician? Are you keen to join a company that fully supports staff progression and career development?! A growing company is looking to recruit a 1st Line Support Technician to join their busy and friendly team. You will be supporting customers by responding to usage and technical enquiries, providing system training and ensuring a high quality support experience across a wide range of software and hardware products.This is an office based role but there may be the occasional need to visit customers on site. Key … Responsibilities;- Acting as first line support/dispatch; answering the support line, logging queries and resolving issues where possible. Creating and maintaining accurate records in the support ticketing system to ensure clear customer history and management data. Proactively managing your support queue, providing timely updates to customers and taking ownership of issues through to resolution. Developing More ❯

1st Line Support Technician Full Time & Permanent Office Based Up to c.£26,000 + Annual Bonus + Benefits Midsomer Norton Are you an experienced 1st Line Support Technician? Are you keen to join a company that fully supports staff progression and career development?! A growing company is looking to recruit a 1st Line Support Technician to join their busy and friendly team. You will be supporting customers by responding to usage and technical enquiries, providing system training and ensuring a high quality support experience across a wide range of software and hardware products. This is an office based role but there may be the occasional need to visit customers on site. … Key Responsibilities;- Acting as first line support/dispatch; answering the support line, logging queries and resolving issues where possible. Creating and maintaining accurate records in the support ticketing system to ensure clear customer history and management data. Proactively managing your support queue, providing timely updates to customers and taking ownership of issues through to resolution. More ❯

You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working in a nurturing environment. Healthcare Cash Plan. Full UK Driving License essential. Role You … will be expected to answer log support calls on our helpdesk. Tackle simple support issues or escalate the support to the appropriate team. You will be expected to drive to external customer sites and support with a wide range of IT support issues. You will need to be technically minded, and you must be comfortable … urgent attention Track and route problems and requests and document resolutions Prepare activity reports Inform management of recurring problems Stay current with system information, changes and update Provide onsite support and be able to communicate verbally with customers Training Digital Support Technician Level 3 Apprenticeship Standard Level 2 English and maths Functional Skills (if applicable) Training will More ❯

Change Recruitment are currently working for an excellent growing business based in Weston-super-Mare who are looking for an experienced IT Technician to support circa 70 users. This is a stand alone role, looking after full hardware and software support within the business.Main role duties: Full technical support for circa 70 users across two separate … sites (some occasional travel required), main systems used include Sage50, Office365 Maintenance/administration of network server and all network configuration and troubleshooting Responsible for all hardware support: Desktop, Laptop, Mobile devises (including full set up, upgrades, configuration and troubleshooting/resolution) Liaising with suppliers to procure new equipment for the best price Ad-Hoc project work looking at More ❯

operation of our IT systems. Role As an IT Apprentice, you will be required to undertake the following responsibilities as part of your day-to-day activities: First-line support: Provide first-line technical support to employees, resolving hardware and software issues Log and manage support tickets using a helpdesk system Assist with the setup and configuration … of workstations, laptops, and mobile devices Systems Administration: Assist with the maintenance and monitoring of IT systems and networks Perform routine audits through system checks and backups Network Support: Assist with basic network troubleshooting and maintenance Learn about network protocols and technologies Help to ensure network security and stability Data Management Assist with data entry, data backup, and data … follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard. The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 During this apprenticeship, you will follow More ❯