2 of 2 Support Technician Jobs in Somerset

If you're ready to embrace the world of digital support, embark on a journey of professional growth, and become a valuable asset in the IT field, we invite you to apply for the Digital Support Technician Apprentice position. Together, let's build a future fuelled by technology and endless possibilities. Role Key Responsibilities: Provide first-line … technical support to staff and students, addressing issues related to hardware, software, and digital services Assist with the maintenance and troubleshooting of IT systems, networks, and digital platforms Install and configure new hardware and software as required Ensure that all IT equipment and systems are running efficiently and securely Assist with the management of user accounts, permissions, and security … settings Support digital learning tools, including Learning Management Systems (LMS), video conferencing platforms, and collaborative tools Provide training and guidance to end-users on how to use various IT systems and applications effectively Monitor and report on system performance, identifying and resolving issues proactively Assist with regular backups and updates of systems and software Document and track technical issues More ❯

As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays a vital role in assisting colleagues with software and hardware issues or queries. Role As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays … a vital role in assisting colleagues with software and hardware issues or queries. This includes ensuring that all support calls are answered promptly, accurately logged, and managed efficiently, delivering immediate resolutions where possible and escalating more complex issues to other team members or third-party vendors when appropriate. The ideal candidate will possess strong communication skills, a methodical approach … attention to detail, organisational and prioritisation skills, and a collaborative team mindset. Being customer-focused, solution-oriented, and open to change is highly desirable. What you will be doing: Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation More ❯