1 of 1 Support Technician Jobs in Sutton

the busy Information Services department cross-site between St Helier, Sutton & Epsom Hospitals. The post holder will be expected to provide a high-quality and professional 1st line remote support service to all computer users within the Trust. This will include call logging, reactive support calls, new starter creation, planned maintenance, and new installations. Main duties of the … job Customer Support Technician (Band 4) Providing a quality interface between the various ICT Teams and the department's customers Trust-wide. This may be in person, via the phone or in writing Providing a comprehensive 1st line Support Service by investigating and resolving fault calls for both hardware and software incidents within the Trust. Ensuring all … updating and closing calls in a professional manner ensuring that call detail is accurate and extensive enough to be used effectively by anyone in IS for purposes ranging from support provision through to call review and statistical analysis. Ensuring all calls, queries and service comments (complaints & commendations) are actioned, classified and processed in accordance with IS Department and Trust More ❯