support. Desirable Skills: IT certifications such as ITIL Foundation, CompTIA A+, or equivalent. Familiarity with NHS-specific systems, applications, and hardware (e.g., Smart Cards, SystmOne, NHS mail etc.). Experience with remote desktop support tools (e.g., TeamViewer, Remote Desktop, SimpleHelp). Knowledge of IT security practices and familiarity with More ❯
a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change). Customer Services comprises of a Service Desk team which provide first line technical support, acting as a single point … of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas. This role is working within the Service Desk, working as More ❯
availability of the Trusts electronic patient record (EPR) - SystmOne. You will act as a subject matter expert supporting services to ensure that their current SystmOne design and configuration matches their clinical reporting needs and aligns to the Trusts annual priorities. Our Digital Systems Team is part of our forward … experience working with configurable clinical IT systems ITIL Foundation certificate or equivalent knowledge gained through experience working in an ITIL based environment Desirable TPPSystmOne accreditation or equivalent experience Project Management qualification of equivalent experience ITIL Intermediate Certification Experience Essential Significant experience in the administration and configuration of Clinical … service Able to take on board new ideas, skills and knowledge Advanced keyboard skills Evidence of continued professional development Desirable Good understanding of TPPSystmOne and key national IT systems including how they all interact (e.g. Spine, SCR) Good working knowledge of Microsoft applications in the workplace Use of More ❯