Service Support Engineer
- Hiring Organisation
- International Beverage
- Location
- Airdrie, Scotland, United Kingdom
problem log that drives sustained reduction in incident volume over time. Technical support scope: Support Windows desktop and laptop environments, Active Directory / Entra ID, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Intune endpoint management, device builds, software deployment, patching, VPN / Wi-Fi connectivity, and basic … network troubleshooting (DNS, DHCP, TCP / IP). Provide first-line triage for SAP GUI / Fiori and other line-of-business applications, escalating to application teams where specialist input is needed. Service performance & reporting: Monitor and analyse service desk metrics — including ...