3 of 3 TCP/IP Jobs in Bridgend

are essential for success in this role. Collaborate closely with our Desktop Support Team and other 2nd and 3rd line teams to play a pivotal role in incident / request resolution and delivering valuable end-user guidance. In this role, your primary objectives will be to deliver outstanding customer service, effectively manage customer expectations, and ensure adherence to … a team environment. ITIL Foundation Certification or willingness to obtain within the first year of employment (preferred). Demonstrable technical support and desktop management expertise, including Windows 7 / 10, Office 2016, O365, SCCM, AD, Citrix, and more. Solid understanding of basic networking principles, such as TCP / IP, DNS, and DHCP. More ❯

Active Directory, Microsoft 365, Teams, and core business apps Manage and own tickets in ServiceNow, ensuring accurate updates and prompt resolution Work closely with Desktop Support and 2nd / 3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What … in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP / IP, DNS, DHCP) Strong communication and customer service skills ITIL Foundation (or willingness to certify within 12 months) A proactive, solution-oriented mindset with More ❯

Active Directory, Microsoft 365, Teams, and core business apps Manage and own tickets in ServiceNow, ensuring accurate updates and prompt resolution Work closely with Desktop Support and 2nd / 3rd line teams to improve fix rates Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What … in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP / IP, DNS, DHCP) Strong communication and customer service skills ITIL Foundation (or willingness to certify within 12 months) A proactive, solution-oriented mindset with More ❯