Technical Support Specialist
Castleford, England, United Kingdom
CMS Distribution
knowledge and documentation available for customers To ensure customers issues are resolved in a timely manner. To provide 1st line technical support to advanced products such as IPPBX / Firewalls key advanced Networking products; answering support queries on the telephone and responding to support Email queries. To assist the 1st line support team by being their point of … of Ethernet, and Routing principles A very good working knowledge of PC’s, and operating systems, knowledge of MAC’s would be advantageous, as would Linux experience Technical Skills TCPIP, IPv4, DNS, DHCP, SNMP, FTP IPv6, Any skills advantageous VPN, IPSec, PPTP, L2TP Routing, ADSL, VDSL, VPN, QoS, failover, load balancing. VoIP, IPPBX, SIP, RTP, 3G, ISDN, PSTN, codecs Ethernet More ❯
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