agreements, while keeping customers informed throughout the process. Key Responsibilities Deliver 2nd line technical support to our clients. Log and track support calls / incidents with accurate updates. Resolve incidents within SLA or escalate where appropriate. Communicate clearly with customers to keep them informed. Maintain standards aligned with … ISO 27001. Essential Criteria Experience in a helpdesk environment Excellent customer service skills Understanding of working to SLAs Strong troubleshooting skills, particularly with: TCP/IP, LAN / WAN, VPNs Microsoft Windows OS and Microsoft Office Microsoft Server, Active Directory, and Domain … Services Backup / restore tools (e.g. Arcserve) Virus and malware protection software Self-motivated with a proactive attitude Please click apply to be considered for the opportunity More ❯
Purpose of the Role To provide responsive, effective desktop and systems support across Octric Semiconductors Ltd. This includes routine IT tasks, diagnostics, hardware / software support, and resolving technical issues under the direction of senior IT staff. Key Responsibilities Provide end-user support for hardware, software, systems, and … to technical support requests via telephone, email, and face-to-face. Troubleshoot and resolve issues using Service Desk tools. Install and configure hardware / software (e.g., PCs, printers, business software). Conduct user account tasks (e.g., creation / deletion in Active Directory). Monitor and maintain … communication skills. Desirable Experience Experience in a manufacturing environment. Technical Skills Essential: Microsoft Windows OS (all versions) Office 365 Active Directory Microsoft SCCM TCP/IP networking Desirable: VMware VEEAM Cisco technologies Microsoft Exchange Personal Qualities Flexible and proactive attitude Strong organisational and prioritisation More ❯
Social network you want to login / join with: IT Support Engineer Vacancy - Middleton, North Manchester - Up to £28,000 plus profit share This is an office based role with some travel required across the North West and North Wales. JW Lees have an exciting opportunity for a … A good working knowledge of Microsoft Active Directory. A good working knowledge of server technologies VMWare, Exchange and SQL. Sound working knowledge of TCP/IP and internet technologies. Highly motivated self-starter, able to work on own initiative. A full driving license More ❯
