1 of 1 TCP/IP Jobs in Ely

be the go-to person for diagnosing and resolving technical issues — keeping systems running smoothly and ensuring customers get the best possible experience. Key Responsibilities Provide 1st and / or 2nd line support to internal users or external clients (via phone, email, or ticketing system). Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex incidents … your work, and thrive in a fast-paced environment. Essential Skills & Experience: Experience in a 1st Line or 2nd Line Technical Support role. Strong understanding of Windows OS / Microsoft 365 / Active Directory. Knowledge of network fundamentals (DNS, DHCP, TCP / IP, VPNs). Experience using ticketing systems and … remote support tools. Excellent customer service and communication skills. Desirable: ITIL awareness or certification. Experience supporting macOS, mobile devices, or cloud environments (Azure / AWS). Relevant IT certifications (CompTIA, Microsoft, etc.). More ❯