Service Desk Team Lead
maidstone, south east england, united kingdom
Searchability®
initiatives across the business. What will you need? • Previous experience in a senior IT support role with team leadership or mentoring responsibilities • Strong technical knowledge of Windows 10 / 11, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Intune • Experience managing user accounts and access via Active Directory, Azure AD, and Okta • Solid understanding of networking fundamentals – TCP / IP, DNS, DHCP, VPNs, and firewalls • Proven track record of managing SLAs, prioritising workloads, and delivering measurable service improvements • Excellent communication and stakeholder management skills • Flexibility to occasionally work outside normal hours for system updates or incident response • Full UK driving licence and access to a vehicle (due to office location) What would … By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS – IT Support, Service Desk, Team Leader, Windows 10 / 11, Microsoft 365, Intune, Active Directory, Azure AD, Okta, Networking, TCP / IP, DNS, DHCP, VPN, Firewall, ITIL, SLA Management, Helpdesk, Infrastructure, CompTIA. More ❯
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