2 of 2 TCP/IP Jobs in Nottingham

via telephone, email, and our helpdesk Log, classify, and manage customer incidents following established procedures Troubleshoot Microsoft desktop operating systems Execute new starter and leaver processes including user / mailbox creation, mailbox configuration, and permissions management Resolve or escalate business application issues, coordinating with software vendors as needed Manage multiple priorities effectively during high-volume periods Service Management … optimal service delivery Utilise systems effectively to support quality and efficiency targets Essential Technical Skills: Core Experience Required: Microsoft 365 including Defender, Purview, Intune and Autopilot Windows 10 / 11 troubleshooting and support Entra ID / Active Directory management Networking concepts (TCP / IP, DNS, DHCP), Routers, Firewalls Windows Server … Administration Advantageous Experience Managed Service Provider (MSP) background ITIL v3 / v4 Foundation Certification or ITIL experience SLA-focused service delivery High-volume call management ISO27001 security framework knowledge VOIP (PBX, SIP), Teams Phone Microsoft Terminal Services / RDS administration Professional Requirements Excellent written and spoken English Outstanding communication and interpersonal abilities Professional demeanour and punctuality More ❯

security alerts Support and administer Microsoft 365 services Contribute to process improvements and stay up to date with new technologies Skills & Experience Strong knowledge of Microsoft 365, Windows / Mac OS, and Active Directory Basic understanding of Azure services and cloud concepts Networking skills (TCP / IP, VPNs, VLANs, DHCP) Familiarity with More ❯