Somerset, South West, United Kingdom Hybrid / WFH Options
Verelogic IT Recruitment
Technical Support Analyst - Tier 2 Location: Taunton / Hybrid (with occasional UK travel) Hours: 37.5 per week, two shifts: 08:30-17:00 / 10:00-18:00 Overview: We are recruiting on behalf of our client for a Tier 2 Technical Support Analyst with strong cloud and Microsoft 365 expertise. This role is ideal for … Microsoft 365 tenants, applying security policies and best practice. Support Windows Server, desktop OS, and mobile device management via Intune. Carry out networking support including routers, firewalls, switches, TCP/IP, and DNS. Implement and support security protocols including DKIM, DMARC, and SPF. Contribute to cloud migration and upgrade projects, producing technical documentation and … desktop, server, and cloud environments. Ability to manage multiple clients and adapt quickly to different environments. Desirable: Microsoft certifications (e.g., MS-100, MS-101, AZ-900, MD-100 / 101). Experience in a managed service provider (MSP) environment. Windows Server (2012-2019) administration. SharePoint site creation and permission management. Ideal Candidate: A strong communicator who enjoys problem More ❯
needed. Researching and documenting solutions to problems on the companies knowledge base. Required Skills & Experience of the IT Support Engineer: Good working knowledge of Windows operating systems (10 / 11) Experience with Office365 applications and environment Understanding of Active Directory and Windows Server Basic networking skills (TCP/IP, DNS and DHCP … under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary / contract vacancies we are acting as an Employment Business. More ❯
Employment Type: Permanent
Salary: £24000 - £25000/annum 24 days+bank, Career progression, pe
leader in live broadcast media to find a driven and technically accomplished Head of Technical Operations Centre. This is a unique opportunity to lead and evolve a 24 / 7 mission-critical environment that underpins some of the world’s most watched live events. You’ll be at the helm of operational excellence, technical innovation, and team leadership … to introduce new tools and processes. Join a highly collaborative culture with visible impact and senior leadership exposure. Responsibilities: Lead and mentor the TOC engineering team, ensuring 24 / 7 coverage of network and video services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier … support). Drive incident response, root cause analysis, and proactive monitoring / reporting. Develop and implement TOC strategy, staffing models, and documentation standards. Participate in systems architecture, new tech evaluation, and vendor selection. Manage operational workflows, reporting systems (e.g., Zabbix, Grafana, Prometheus), and support international broadcast teams. Collaborate with leadership on technical direction and TOC transformation. Ideal Candidate More ❯
Advanced knowledge of Microsoft 365 (Azure AD, Exchange Online, SharePoint Online, Endpoint Manager) and the ability to configure a tenant from scratch. Strong experience with Windows Server, networking (TCP-IP, routing, firewalls), and security protocols (DKIM, DMARC, SPF). A UK driver's license and access to your own vehicle, as client site visits and travel More ❯