Service Desk Analyst
- Hiring Organisation
- Investigo
- Location
- York, England, United Kingdom
Service Desk Analyst (Tier 1 / Tier 2) - York Contract – Inside IR35 (Paying up to £200 per day depending on experience - chance to go perm if wanted) We’re currently recruiting for IT Service Desk Analysts (Tier 1 & Tier 2) to join a busy, fast-paced support function … categorise, and prioritise tickets accurately Provide 1st line or 2nd line support depending on experience Troubleshoot issues across Windows, Microsoft 365, Active Directory / Azure AD, Intune, VPNs and networking Manage tickets through to resolution or escalate where required Work to strict SLAs , ensuring timely resolution and updates ...