3 of 3 Target Operating Model Jobs in Berkshire

supporting large-scale transformation programmes within customer service, contact centre, or customer operations environments. Strong background in customer journey analysis, process re-engineering, and target operating model design. Experience working with CRM and contact centre platforms, ideally Salesforce and/or Amazon Connect (or equivalent). Experience … operating in Agile delivery environments, supporting squads through sprints and releases. Exposure to AI tools, conversational analytics, speech-to-text, or intelligent routing. Professional Business Analysis certification desirable (BCS, IIBA, Agile BA). Location: Berkshire Hybrid: 1-2 days per week in the office/remainder days working from ...

supporting large-scale transformation programmes within customer service, contact centre, or customer operations environments. Strong background in customer journey analysis, process re-engineering, and target operating model design. Experience working with CRM and contact centre platforms, ideally Salesforce and/or Amazon Connect (or equivalent). Experience … operating in Agile delivery environments, supporting squads through sprints and releases. Exposure to AI tools, conversational analytics, speech-to-text, or intelligent routing. Professional Business Analysis certification desirable (BCS, IIBA, Agile BA). Location: Berkshire Hybrid: 1-2 days per week in the office/remainder days working from ...

play a key role in a large-scale organisational transformation focused on significantly improving enterprise data capabilities. This role will shape the target data architecture, enable modern data platform adoption, and support the delivery of trusted, scalable, and governed data products across the organisation. Working closely with engineering, analytics … across delivery teams. Key Responsibilities Define and deliver the enterprise data architecture vision as part of a major data and digital transformation programme. Design target-state architectures for data platforms, including data lakes, warehouses, integration layers, and analytics capabilities. Establish architectural standards and patterns for data modelling, metadata management ...