Service Design & Transition Lead
- Hiring Organisation
- Sanderson Recruitment
- Location
- Worcester, Worcestershire, West Midlands, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- £500 - £600 per day
design and transition a new Salesforce-based customer platform into live service. Working across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This … portal, offering the opportunity to influence service design, support strategy and ongoing product management. Key Responsibilities Define the Target Operating Model (TOM), service strategy and support model for a new Salesforce, SAP and customer portal environment. Lead service design and service transition activities, ensuring operational readiness ...