Senior Digital Support Manager
Burton Upon Trent, England, United Kingdom
Hydrogen Group
enhance ongoing product supportability. Establishing vendor management capabilities and driving partner performance. Planning for digital peak volumes and supporting relevant teams accordingly. Setting up automation processes to streamline department operations. Collaborating on business continuity and disaster recovery plans, including regular testing. What You'll Bring: Demonstrable experience in product … of Software Delivery Lifecycle and the role of support teams. Experience in building, leading, and managing support functions. Strong technical support skills, including monitoring, task automation, and modern tooling. Experience in managing internal and third-party partners. Vendor management expertise. Ability to deliver outstanding service under pressure. ITIL more »
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