Digital Service Desk Team Leader
- Hiring Organisation
- East of England Ambulance Service
- Location
- Chelmsford, CM1 7WS, United Kingdom
- Salary
- £39959.00 to £48117.00
summary The Digital Service Desk Team Leader is responsible for overseeing the operational delivery of the Trust's first-line IT support function, ensuring a responsive, customer-focused service that meets agreed SLAs and ITIL-aligned best practices. As the direct line manager for the Service Desk … Digital Services colleagues to ensure service continuity, smooth transitions from project to BAU, andaccurate capture of asset and configuration data. The Team Leader plays a vital role in staff development, coaching, and continuous improvement of the Digital Service Desk function, while also deputising for the Service Desk ...