2 of 2 Team Leader Jobs in Kettering

3rd Line Team Leader As a 3rd Line Team Leader, you will be responsible for assisting the Head of Service Desk in overall operations of the Managed Service Team. This will include management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall … team performance with other team leaders to improve our customer experience. You will also be dealing with escalation’s, complaints and improving process and procedures within the team. Job Role Responsibilities User Support and advice: 20% Fully understand the service Bechtle has been engaged to deliver in line with contractual arrangements Develop and maintain rapport with … a detailed understanding of their IT environment and business issues Establish and maintain high levels of incident ownership through incident lifecycle to a satisfactory conclusion Meet personal and Team productivity and quality targets in line with Support Services Aid the Head of Service Desk to coordinate the 3rd Line, Service Desk, Monitoring and Backup, Field operational teams Ensure More ❯

3rd Line Team Leader Northampton | £45,000–£55,000 + Benefits Join a leading IT service provider delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance … manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid working (3 days in/2 days remote after probation), 25–30 days holiday + bank holidays (rising with … VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a leadership role within a forward-thinking IT services organisation, this position offers the autonomy, variety, and progression to More ❯