2 of 2 Team Leader Jobs in Newtownabbey

Role: Service Desk L1/L2 Team Leader Location: Belfast, UK (Onsite Position) Job Type: Full Time Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to … peers to the Service Desk Manager, to oversee our IT service desk operations 24/7 at the Global Service Centre. The ideal candidate will be a hands-on leader and will manage a team of service desk analysts globally at both Level 1 and Level 2 skills, ensuring the delivery of high-quality IT support and … s engagement. Monitor service desk performance metrics, such as first-call resolution rate, response time, and ticket backlog. Manage the digital handover to the next shift team leader for seamless service. Manage and prioritize workload, including escalations and major incident handling. Ability and willingness to be active in ticket handling and resolutions. Identifying continuous improvements, including for More ❯

Oracle (Fusion) Reporting Team Lead Opportunity to own the Oracle Fusion reporting solution for one of the largest and most complex Oracle Fusion implementations in NI. The programme is at design stage and as candidate you will own the Reporting solution, delivery team and subsequent managed service. Why Apply: Ownership of a complex, socially rewarding Oracle … owns the reporting solution across HCM, ERP, SCM & CRM. Key reporting tools are OTBI, BI Publisher, HCM, SCM, CRM and ERP Analytics. This isn’t a resource/team management role, you will be hands on, so you must have very strong data modelling, BI Publisher and scheduling experience, gained over 2-3+ complex, successful Fusion reporting … solutions deliveries. You will manage and guide the delivery team, own the reporting strategy & delivery and all client stakeholders. Your experience: Extensive experience creating & driving Oracle Fusion reporting solution, owning the reporting solution, strategy, delivery team and client stakeholders. Strong knowledge of Oracle reporting tools, including OTBI, BI Publisher, HCM, SCM, and ERP Analytics. Must have More ❯