1 of 1 Team Leader Jobs in Salford

Job Description Purpose of the Role As the Service Desk Team Leader, you will lead and develop the Service Desk team, reporting directly to the Service Desk Manager. You will oversee day-to-day operations, ensuring the consistent delivery of high-quality technical support and excellent customer service. Your responsibilities will include implementing and refining … effective processes and workflows to enhance efficiency, consistency, and user satisfaction across the organisation. What does the job involve? Line manage and develop support team members, providing guidance, mentoring, and coaching to enhance performance. Plan team workload, manage shift patterns, holidays, and resource allocation. Ensure consistent achievement of incident and service request SLA targets. Act as … where applicable, ensuring delivery aligns with organisational requirements. Conduct weekly review meetings to address aged tickets and ongoing tasks. Participate in the management of major incidents, ensuring the team is kept informed and coordinated. Produce, analyse, and maintain regular reporting on team performance, ticket trends, and area metrics. Identify skills gaps, coordinate training, and support career More ❯