IT Service Desk Team Lead
- Hiring Organisation
- Network IT
- Location
- Southampton, Hampshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
Innovation directorate , seeking a Senior IT Service Desk Lead to deliver exemplary first-line technical support while also leading and developing a regional team of analysts . This role blends hands-on technical troubleshooting with people leadership, ensuring colleagues across the region receive high-quality, customer-focused … experience is seamless and that delays are minimised through continuous learning and proactive service delivery. Key Responsibilities Manage, inspire, and develop a regional team of 1st line support analysts, ensuring high-quality customer experience and consistent service delivery. Troubleshoot and resolve 1st line technical issues across hardware, software ...