Technical Operations Manager
- Hiring Organisation
- Job Board Direct
- Location
- Omagh, County Tyrone, Northern Ireland, United Kingdom
- Employment Type
- Permanent
Technical Operations Manager Location: Omagh, Northern Ireland Reports to: CTO Role Purpose The Technical Operations Manager is responsible for the day-to-day leadership and performance of the service desk function, ensuring high-quality IT support is delivered to our clients in line with agreed Service Level Agreements (SLAs). … clients Reduction in ticket backlog Improvement in response and resolution times Customer Satisfaction (CSAT/NPS) Team utilisation and productivity Reduction in repeat incidents Technical Operations Manager - Skills & Experience Essential Proven experience managing an IT service desk or support team ITIL certification (Foundation or above) Experience working within ...