1 Tech for Good Jobs in Swindon

grows and improves every day. Get in touch ROLE OVERVIEW Join GRIDSERVE as a Service Desk Team providing 1st and 2nd line IT support for all GRIDSERVE users. MAIN RESPONSIBILITIES support tickets in the ITSM tool and assigning them to either yourself or other members of the team as … appropriate and 2nd line support for all GRIDSERVE users on Mac and Windows devices, mobiles, printers, meeting room technology, and various other IT equipment document tickets and create knowledge base articles and user instructions of incidents and problems as necessary to internal teams and third-party providers deprovisioning and … facilitating role changes for users inductions and other end user training sessions to all company policies, procedures and business ethics codes including anti-bribery policy and Environmental and Quality Management System, compliant with ISO standards PERSON SPECIFICATION Required experience in an IT service delivery role supporting a Microsoft cloud more »