2 of 2 Technical Advisor Jobs in Cumbria

Solving complex issues, elevating customer satisfaction Permanent Carlisle About this role The 2nd Line Technical Support Advisor plays a critical role in maintaining high levels of customer satisfaction by delivering prompt, effective, and technically sound support for broadband, networking, and internet-related services. Acting as an escalation point for more complex technical issues that cannot … resolved at the 1st line, this role requires a strong foundation in networking technologies and the ability to troubleshoot across a wide range of systems, hardware, and services. The advisor will work closely with both customers and internal teams, ensuring that faults are diagnosed accurately, solutions are implemented efficiently, and service-impacting problems are escalated appropriately. The role also … involves monitoring service quality, identifying recurring problems, and contributing to the ongoing improvement of support processes, documentation, and internal knowledge sharing. Beyond reactive support, the 2nd Line Advisor is expected to play a proactive role in maintaining service reliability by spotting early signs of service degradation or systemic issues, supporting internal training, and mentoring 1st line colleagues. This position More ❯

Job title: Security Advisor – Physical & Technical Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role Salary: £35,802.00+ What you’ll be doing: Provide advice and guidance on the application of protective security within a regulated, commercial environment, as required … experience of internal and external Stakeholder management Demonstrable experience of Problem Solving in a business environment, preferably in a Security context Desirable: Previous experience in the deployment of Technical Security measures Experience in the production of Operational Requirement documents Benefits: You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share … have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive. The Physical & Technical Security Assessments Team: You will join a team of Physical & Technical Security Professionals working in collaboration with peers across other security functions and the wider business, to More ❯