2 of 2 Technical Analyst Jobs in East Anglia

IT Support Analyst | £35,000 - £45,000 DOE | Cambridge/Hybrid We’re looking for a Technical Services Analyst to join a leading scientific institution as they expand their corporate Technology team. This hands-on, customer-facing role involves providing first and second-line IT support across … and collaborating with their MSP to handle escalations, service requests, and changes. Key Responsibilities: Provide 1st and 2nd line IT support, troubleshooting and resolving technical issues across the site. Act as the face of IT, delivering a professional and approachable support service. Support and optimise Microsoft 365 services, including … tracking and resolution. Collaborate with the MSP to manage Entra ID accounts, permissions, group policies, and mobile device management. About You: Experience in a Technical Support, IT Support Analyst, or Technical Services Analyst role or similar Excellent customer facing experience Strong knowledge of Microsoft 365, Entra More ❯

is committed to continually enhancing the user experience with innovative products and services. Role Description This is a full-time hybrid role for a Technical Support Analyst, based in Norwich with some work from home flexibility. The Technical Support Analyst will be responsible for providing technical support, resolving customer issues, and ensuring customer satisfaction. Day-to-day tasks include troubleshooting technical problems, performing diagnostics, and addressing customer inquiries through various communication channels. The role involves working closely with other teams to enhance product functionality and user experience. Qualifications Technical Support and Troubleshooting skills More ❯