Service Delivery Manager
Hillingdon, West London, United Kingdom
Confidential
non-availability and instigate necessary remedial action to ensure system availability Play an active role in strategic relationships with suppliers, negotiating contracts to meet technical, service and cost requirements. Define service levels and problem resolution procedures, along with the process for non-compliance. Influence the design and development of … to participate in meetings, workshops, and other related activities Qualifications Educated to degree level or equivalent experience Relevant 3rd level qualification with a strong technical focus Skills Detailed understanding of the operational and technical architecture underpinning the IT service landscape in high volume mission critical e-Commerce more »
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