2 of 2 Technical Director Jobs in Staffordshire

consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. This individual will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security … s security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). This position and their team will be the escalation point for FSEs, 3 rd party service providers and distributors to resolve filed issues … collaborate and influence people at all levels of the organization and external customers. Travel varies, but averages approximately 30% (domestic & international). Responsibilities Provide expert product specific support for technical product issues to resolve assigned service calls escalated from a 1 st Line Triage, Call Center Teams, regional FSEs, service managers, service providers or distributors. Provide leadership in support More ❯

with potential for hybrid work and be eligible for security clearance. We offer flexible working options depending on the role and business needs. Role Overview This role, internally called Technical Operations Manager, involves working across IT and Telecom architectures, documenting and planning infrastructure, and ensuring systems are secure and efficient. You will collaborate with technical teams to design More ❯