2 of 2 Technical Engineer Jobs in Brighton

Technical Support Engineer Reporting to our head of Customer Support, the Technical Support Engineer will identify, diagnose, and resolve incidents by leveraging excellent and prompt communications with our customers. This role will partner cross-functionally with our internal teams and is a fantastic opportunity to gain … experience at a hyper-growth start-up. Qualifications 5+ years of practical experience in a customer-focused position involving technical knowledge of a company's products and services. Excellent communication skills, both written and verbal. Prior experience in a technical support role communicating with Enterprise customers. Ability to … triage and troubleshoot technical issues. Familiarity with SQL, logging tools (LogRocket, Datadog, etc.), APIs, SSO configuration. Experience with Zendesk and Jira. Preferred: familiarity with the software development lifecycle, git, and PM tools. Bonus: be comfortable in reading Python, Nodejs, Typescript, and React. What You'll Do Work out of More ❯

Aftersales Technical Operations Engineer Working Location: Hounslow, London About the role: The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and … reinforce coordination between technical and service functions across regions. The candidate will report directly to Technical Support Managerand act as a key executor of our field support and internal improvement initiatives. Key responsibilities: Provide hands-on support during vehicle fault investigations, both remotely and onsite Manage and track … technical defects, escalating as needed in collaboration with quality and engineering teams Create and maintain operational dashboards and technical reports (VOR, defect trends, issue summaries) Develop and update technical SOPs and service workflows Draft and edit technical documentation, including service bulletins, repair procedures, and troubleshooting guides More ❯