1 of 1 Technical Engineer Jobs in Durham

A software company based near Durham are recruiting for a Technical Support Engineer to join their team. The role will be responsible for providing 1st and 2nd line support, resolution of tickets and service requests within the defined Service Level Agreements, as well as direct involvement in the deployment, configuration and integration of the software. Responsibilities Providing direct … with telephony systems and third-party software. Analysing system errors and performance data from sources including application logs, system logs, bandwidth utilisation reports and other diagnostic tools to identify technical issues, taking corrective action as necessary. Documenting and writing up knowledgebase articles on common incidents, knowledge acquired through training and specialist information on the configuration of software. Follow approved … procedures for change control and documentation standards. Assisting the Technical Support Team Leader on administrative duties and keeping the CRM up to date. Assisting the Technical Support Team Leader and taking a lead on the management of application licences across the customer base. Ensuring all customer licences are correctly audited and continuity of service is maintained by creating More ❯