Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures, etc. to determine root cause … during isolation, correction, and implementation of any delivered resolution. Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level. Properly de-escalate customers through expert communication and resource engagement, ensuring that all customers that you influence … and escalated cases. Demonstrate a deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analying network and other technical diagrams to aid in problem diagnosis and resolution, and often provide mentoring to colleagues to improve their technical abilities. Provide training to colleagues in real time as you More ❯
Technical Support Engineer Industrial & IT Networking Location: Southampton (Office-based with future travel) Salary: £30,000 £50,000 (dependent on experience) We are supporting a provider of industrial communication solutions in appointing a Technical Support Engineer to join their team in Park Gate, Southampton . This is a permanent role, offering a varied and customer-facing … customers with the configuration, implementation, and troubleshooting of communication and networking components used in industrial and operational technology environments. You ll work closely with customers to deliver high-quality technical support from resolving queries and diagnosing issues to advising on maintenance, upgrades, and long-term solutions. Building strong client relationships and identifying additional training or service needs will be … a key part of the role. After onboarding, the role will include some UK travel (approx. 10% initially, growing to 30% over time). Key Responsibilities: Provide technical support for industrial communication and networking products. Guide customers through implementation, configuration, updates, and maintenance. Troubleshoot hardware and software issues in a variety of customer environments. Identify and recommend additional support More ❯
Technical Support Engineer – Industrial & IT Networking Location: Southampton (Office-based with future travel) Salary: £30,000 – £50,000 (dependent on experience) We are supporting a provider of industrial communication solutions in appointing a Technical Support Engineer to join their team in Park Gate, Southampton . This is a permanent role, offering a varied and customer-facing … customers with the configuration, implementation, and troubleshooting of communication and networking components used in industrial and operational technology environments. You’ll work closely with customers to deliver high-quality technical support—from resolving queries and diagnosing issues to advising on maintenance, upgrades, and long-term solutions. Building strong client relationships and identifying additional training or service needs will be … a key part of the role. After onboarding, the role will include some UK travel (approx. 10% initially, growing to 30% over time). Key Responsibilities: Provide technical support for industrial communication and networking products. Guide customers through implementation, configuration, updates, and maintenance. Troubleshoot hardware and software issues in a variety of customer environments. Identify and recommend additional support More ❯
Techniche Global are supporting an engineering company to appoint a Technical Support Engineer . This role will be supporting our client s customers (primarily B2B industrial customers) with guidance, product advice and support. Our client is seeking someone who is technically minded, with a background in either engineering, technical products, materials or an understanding of products variances … k per annum plus benefits Location: Winchester- 100% onsite (occasional travels across the UK and Europe) Duration: perm/full-time Requirements: LRTW, Full driving license Key responsibilities: Technical Support UK & European business support provide extensive technical support and backup to UK & European distributor network via phone, email and in person - visiting distributors, training staff and attending joint … customer visits Technical service projects and supportive technical data generation, developing and implementing testing programs Maintaining and populating central knowledge database for product and application information which can be easily accessed by The Company s staff Updating, populating and maintaining Company s master data file Availability for site visits to support Company s sales staff technically Manning technicalMore ❯
We are seeking a Technical Support Engineer on behalf of a global manufacturer based in Winchester. In this role, you will provide expert guidance, product advice, and technical support to the company’s clients and customers. We are seeking someone who is technically minded , with a background in either engineering, technical products, materials or an understanding … or testing perspective. Location: Winchester (100% onsite, occasional UK/Europe travel) Salary: £35-40k + benefits Type: Full-time, permanent About the Role: You will be providing technical support to UK & European distributors via phone, email, and onsite visits Develop and manage testing programs and technical data Support sales team with site visits and technical assistance Manage technical helpline and support inbox Update CRM and pass leads to sales teams Prepare presentations, run webinars, and lead training sessions Handle product quality complaints and assist with QC coverage Create and maintain technical datasheets, articles, case studies, and marketing content Represent the company at exhibitions, conferences, and training events Requirements: Science or engineering degree More ❯
Technical Support Engineer (Chemistry/Engineering) Highly Competitive Salary + Excellent Company Benefits Winchester, Hampshire Do you have a Science/Engineering background, looking to work within a niche industry offering technical support to a variety of specialist clients? On offer is an excellent opportunity to join a growing business who offer bespoke training in a highly … office, it will require some travel to client sites and to exhibitions. This position would suit someone from a Science/Engineering background, looking to be the go to engineer working within a highly skilled Technical Support department within a niche industry. The Role: Providing Technical support to UK & European Clients Travel to Client Sites & Exhibitions Further … training on offer The Person: Science/Engineering background Technical Support experience advantageous Looking to join a growing business Technical support engineer, engineer, engineering, science, chemistry, physics, production, manufacturing, Southampton, Eastleigh, Winchester, Portsmouth, Hampshire To apply for this role or to be considered for further roles, please click 'Apply Now' or contact James Gray at Rise More ❯
Technical Support Engineer -Electrical, Mechanical & C&I Location - Reading area Package - £36,800 - £49,000 (depending on your suitability and level of experience) plus allowance. As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge … family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site What will you be required to do? As a Technical Support Engineer -Electrical, Mechanical & C&I , this role is plant based/hands on with the expectation to support and review, planning, resourcing and creation of SSOW/… equipment and systems typically covered by the role will vary but will predominately be building services such as, electrical distribution, compressed air, steam, chilled water, HVAC, AHU's etc. Technical Support Engineer will use experience and knowledge to provide technical support to the maintenance teams to enable completion of complex tasks whilst demonstrating understanding, competence and adherence More ❯
Technical Support Engineer (Chemistry/Engineering) Highly Competitive Salary + Excellent Company Benefits Winchester, Hampshire Do you have a Science/Engineering background, looking to work within a niche industry offering technical support to a variety of specialist clients? On offer is an excellent opportunity to join a growing business who offer bespoke training in a highly More ❯
Technical Support Engineer -Electrical, Mechanical & C&I Location - Reading area Package - £36,800 - £49,000 (depending on your suitability and level of experience) plus allowance. As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you click apply for full job More ❯
and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via ourStoryHub . Description and Requirements Lenovo is seeking a Senior Presales Engineer to support Lenovo Global Accounts and Top Enterprise Accounts across EMEA. In this role, you will be involved in promoting Lenovo infrastructure products and solutions, collaborating with CTOs, IT … specialists, Lenovo presales and sales teams, as well as Lenovo partners, to drive opportunities through the sales cycle. Your work will involve understanding customer business and technical requirements, developing solution architectures, and guiding opportunities to successful and profitable outcomes. As a collaborative team member, you will step in to support presales business opportunities identified by the Global Account Sales … team, offering the technical expertise needed to define optimal solutions for customers. Your knowledge and experience will play a crucial role in supporting the sales team and contributing to business growth. Key Responsibilities: Define and identify IT Data Center projects by acting as a trusted advisor to the assigned customer set. Take a leading role in the technicalMore ❯
