Service Desk Team Lead
Marlborough, Wiltshire, England, United Kingdom
IMT Resourcing Solutions
Location: Marlborough (Office-based) Salary: Up to £35,000 (DOE) + Bonus Are you a skilled 2nd/3rd Line IT Engineer ready to take the next step into leadership? Or already leading a small team but looking for more autonomy and ownership? I'm exclusively recruiting on behalf of a growing MSP based in Marlborough. They deliver high … and growing client base across a range of industries.Due to continued growth, they’re now looking to hire a Service Desk Team Lead, a hybrid role combining hands-on technical support with leadership of a small team (2–4 engineers), reporting directly to the Managing Director. This is an ideal opportunity for someone who wants real influence in … technically, especially with more complex escalations, while also managing workflow, mentoring junior engineers, and helping refine support processes and documentation. You’ll work closely with the Managing Director on technical direction, client management, and business improvements. Key Responsibilities Technical & Escalation Support Act as the final escalation point for 2nd/3rd line technical support issues Provide hands More ❯
Employment Type: Full-Time
Salary: £30,000 - £35,000 per annum
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