2 of 2 Technical Leadership Jobs in Shefford

driven and technically skilled Cloud & Managed IT Tier 3 Engineer to join our innovative Cloud and MIT department. This role is crucial for supporting customer and internal environments, complex technical escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. You’ll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our … service delivery. The hours of work for this role is a rotating shift pattern 24x7x365 plus on call. Key Responsibilities as a Cloud & Managed IT Tier 3 Engineer: Technical Leadership & Escalation Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. Author and maintain high-quality knowledge base articles to support … Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation, training, and handovers are complete and effective. Project Delivery & Technical Strategy Serve as technical lead on strategic internal and customer-facing projects. Collaborate with architecture and delivery teams to design scalable, secure, and resilient solutions. Contribute to technical More ❯

driven and technically skilled Cloud & Managed IT Tier 3 Engineer to join our innovative Cloud and MIT department. This role is crucial for supporting customer and internal environments, complex technical escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. Youll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service … delivery. Key Responsibilities as a Cloud & Managed IT Tier 3 Engineer: Technical Leadership & Escalation Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune … Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation, training, and handovers are complete and effective. Project Delivery & Technical Strategy Serve as technical lead on strategic internal and customer-facing projects. Collaborate with architecture and delivery teams to design scalable, secure, and resilient solutions. Contribute to technical More ❯