Genesys Cloud CX – Level 3 Engineer (Senior / SME)
- Hiring Organisation
- HCLTech
- Location
- City of London, London, United Kingdom
complex, and business-critical incidents for mission-critical enterprise Run Units (RUs). This role serves as the final escalation point and provides deep technical leadership across Genesys Cloud CX architecture, voice media, integrations, and cloud dependencies. The engineer will lead cross-functional triage, perform deep root-cause … Responsibilities Incident & Problem Management Act as required escalation point (L3) for all high-severity Genesys Cloud CX incidents (P1/P2 focus) Lead technical triage, incident bridges, and resolution strategy during major outages along with Technical Manager. Perform deep root cause analysis (RCA) across Genesys, voice, network ...