2 of 2 Technical Manager Jobs in Leeds

Technical Account Manager Leeds (office-based with client visits) £28,000 £35,000 (depending on experience) Full-time Permanent You ve done your time on the helpdesk. You know your way around Office 365, backups, AD, virtual machines, and networks. But you re tired of being stuck behind tickets. You want to use your knowledge to actually help … in what you re delivering. You ll be good at this if: You ve worked in an MSP or busy IT department before. You re confident talking to non-technical people about technical problems. You understand what value looks like to a client, not just what tools they use. You re organised, calm under pressure, and follow through … you say you ll do. You ll be doing things like: Helping clients figure out what they need (even when they re not sure themselves). Acting as their technical sounding board and go-to contact. Working with the helpdesk to make sure issues get resolved properly and not just closed. Advising on upgrades, improvements and potential risks. Keeping More ❯

for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an outstanding customer experience for our customers to maximize … strategic service reviews regarding performance and tracking against objectives to customers and internal stakeholders. Requirements: Have experience in a similar role (customer engagement/success/saas platforms), managing technical projects Have exceptional technical or analytical experience,; confident working with APIs, SQL etc Have expert customer relationship skills and a client-first focused approach to working with a More ❯