Technical Services Manager - London (Diagnostics)
Witney, England, United Kingdom
Abbott Laboratories
science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. The Opportunity We have an exciting opportunity for a Technical Service Manager to join Abbott. This position works in the Diagnostics division. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information … systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. As the Technical Service Manager, you will be responsible for managing service delivery, working closely with all Abbott stakeholders to assure delivery of the ultimate customer experience. What You’ll Do … Manage stakeholders including key customers. Manage and coordinate the Technical Service Team in close liaison with District Customer Experience Managers. Set and achieve Key Performance Indicators and customer satisfaction NPS. Actively participate in customer business reviews by providing reporting of service KPIs. Monitor instrument reliability and service costs, managing all escalated service situations to assure timely resolution. Manage and More ❯
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