2 of 2 Technical Product Support Jobs in Redhill

escalation point for Field Service Engineers (FSEs), third-party service providers, and distributors, ensuring timely resolution of field issues. Acting as the key service liaison with Engineering, Quality, and Product Management, the Director will lead efforts to address complex technical challenges in the field. In collaboration with Engineering, they will ensure that all products—both legacy and new … be responsible for creating and maintaining comprehensive service documentation, including spare parts lists, field-replaceable unit (FRU) inventories, consumables, and the necessary tools, safety gear, and test equipment to support field operations such as installation, commissioning, upgrades, software patching, and maintenance activities. Working closely with the EVP of Global Security Service and the Security Service Management team, this individual … ensure seamless operations across all regions. They will play a critical role in standardizing global processes and feedback mechanisms to enhance operational efficiency, improve training programs, optimize logistics, and support effective safety stock planning. Key Responsibilities Technical Leadership & Escalation Management • Lead resolution of complex technical issues escalated from global service teams, ensuring timely and expert-level support. More ❯

Director, Global Product & Technical Support Director, Global Product & Technical Support Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions for ports, borders, military, and high-security facilities. Our versatile X-ray systems—ranging from low to high energy—are designed to meet diverse security needs. Known for … escalation point for Field Service Engineers (FSEs), third-party service providers, and distributors, ensuring timely resolution of field issues. Acting as the key service liaison with Engineering, Quality, and Product Management, the Director will lead efforts to address complex technical challenges in the field. In collaboration with Engineering, they will ensure that all products—both legacy and new … be responsible for creating and maintaining comprehensive service documentation, including spare parts lists, field-replaceable unit (FRU) inventories, consumables, and the necessary tools, safety gear, and test equipment to support field operations such as installation, commissioning, upgrades, software patching, and maintenance activities. Working closely with the EVP of Global Security Service and the Security Service Management team, this individual More ❯