2 of 2 Technical Service Delivery Manager Jobs in England

Technical Operations Manager - 12 Month (FTC) £70,000 - London (Hybrid - 3 Days Per Week) Here at Burns Sheehan, we're working with a leading name in the Real Estate space as they look to hire a T echnical Operations Manager to help ensure smooth, reliable IT services across their UK and European offices. This is a key … hire within their Technology Services function, reporting into the Infrastructure & Security Manager. You'll lead day-to-day IT service delivery helping manage the internal support team and 3rd party providers - while also driving continuous improvement across user support, service processes, and operational tooling. The business is medium-sized (150 people across 9 countries), so it's … are run. They've got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate. Core Responsibilities: Lead and manage IT Service Desk operations, ensuring strong performance and user satisfaction. Act as escalation point for major incidents - coordinating resolution and keeping stakeholders informed. Take ownership of Incident, Request, and Escalation processes More ❯

IT Technical Service Delivery Manager Location: Grays, Essex (On-site/Hybrid options available) Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact? We're on the lookout for a Technical Service Delivery Manager to lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager. What You'll Be Doing: Be the go-to expert for escalated technical issues Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction Partner with the Project Manager to scope and deliver IT projects Mentor and guide technical team members Identify and implement improvements in service delivery Maintain accurate technical documentation and report on KPIs What You'll Bring: Experience in IT support or technical management (MSP experience ideal) Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential) Proven leadership More ❯