Technical Support Specialist (Electrical Bias) | Poole | Full-Time, Permanent Ex-Electrician? Time to hang up the tools and put your expertise to work - without climbing ladders. Join our client, leader in smoke control systems for over 35 years. We're looking for a Technical Support Specialist … control, BMS, and life safety systems via phone, email, CRM, and remote login Troubleshoot hardware and controls for installers, end users, and engineers Translate technical issues into practical, easy-to-understand solutions Support the field team in real-time when issues escalate Log all issues and resolutions to build … a knowledge base Identify patterns and feed insights back into engineering and product design What You Bring: Essential: Proven technical support or helpdesk experience Strong electrical systems understanding - schematics, layouts, and troubleshooting Confident communicator who stays cool under pressure Familiarity with ticketing systems and remote tools Preferred: NVQ Level More ❯
Job Title: Technical Support Specialist (Electrical Bias) Location: Poole, Dorset Salary: Depending on experience Job type: Full Time, Permanent Reports To: Controls Manager Ex-electrician? Time to hang up the tools-and give your knees a break. Help the people who install and maintain systems that save lives. … systems in the field and now want to use your brain more than your knees. You take pride in solving problems fast, and explaining technical stuff clearly to non-technical people. You like knowing your work matters-especially when it's about life safety. What You'll Do … Technical Support: Be the go-to expert for technical queries-phone, email, remote login and CRM. Troubleshoot hardware, controls, and systems-especially in smoke ventilation, BMS or fire safety installs. Translate complex issues into clear, practical guidance for installers and end-users. Support field engineers when they need More ❯
Job Title: Technical Support Specialist (Electrical Bias) Location: Poole, Dorset Salary: Depending on experience Job type: Full Time, Permanent Reports To: Controls Manager Ex-electrician? Time to hang up the tools-and give your knees a break. Help the people who install and maintain systems that save lives. More ❯
