Graduate Technical Customer Success Specialist
Reading, Berkshire, South East, United Kingdom
ProvenWorks
to join our team and help us push boundaries. About the Role We are seeking a curious, proactive, and technically minded individual to join our team as a Graduate Technical Customer Success Specialist. In this versatile role, youll play a key part in ensuring customer success - from providing technical support and running onboarding calls, to testing product releases … development lifecycle and will be supported in working toward Salesforce certification to enhance your skills and career progression. Key Responsibilities Customer Support & Success Provide Level 1 and Level 2 technical support to customers and prospects, ensuring timely and effective resolution of queries. Participate in customer success implementations for new and prospective customers - this will lead to running onboarding and … an excellent support experience. AI-Enhanced Support & Knowledge Base Development Contribute to in-house engineered AI-powered solutions that help optimise the resolution of customer queries. Produce high-quality technical content - written and video - that supports customer success, powers self-service resources, and can be used to help ground AI models. Stay engaged with the latest AI and automation More ❯
Employment Type: Permanent
Salary: £30,000
Posted: