Reports to: Technical Training Manager Direct Reports: None Location: Mobile Purpose of the role: The SpecialistTechnical Trainer at Terberg DTS plays a critical role in the development and delivery of training programmes for internal and external customers.This role is responsible for the creation of training content and delivering training for the wide range of aviation and … fire equipment supported by Terberg DTS.The SpecialistTechnical trainer must also ensure that courses align with customer requirements and internal engineer learning pathways. Additionally, the role involves delivering training to non-technical employees, such as salespeople and controllers, to enhance their understanding of technical concepts and improve their interactions with engineering teams. Responsibilities Collaborate with OEMs … and internal technical teams to determine and analyse the training requirements needed for both external customers and individual engineers. Support the identification and creation of high-quality training content including the development of training materials, ensuring they are clear, accurate, and up to date. Provide specialist equipment technical training to engineers at each stage of their pathway More ❯
AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through to delivering in-depth technical assistance to customers. … are not restricted to, the following: Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to more specific technical questions. Troubleshooting support issues using knowledge bases and other resources. Ensuring resolution of any open tickets is managed in a timely and efficient manner. Information gathering, qualification and prioritisation … of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised for issues as needed. Managing and ensuring timely and appropriate updates More ❯
bradford, yorkshire and the humber, united kingdom
Integral Search
AIM OF THE ROLE Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will act as the first escalation point for wider support teams. The role involves anything from providing general advice to colleagues through to delivering in-depth technical assistance to customers. … are not restricted to, the following: Providing day-to-day support to the end-user base. Managing customer queries and providing advice, ranging from general queries to more specific technical questions. Troubleshooting support issues using knowledge bases and other resources. Ensuring resolution of any open tickets is managed in a timely and efficient manner. Information gathering, qualification and prioritisation … of new service requests. Providing advanced technical support for backup and recovery systems, including hardware, software, and network-related issues. Accurately logging relevant information onto the IT service management (ITSM) system, including actions taken and next steps. Proactive allocation and checking of customer backups, ensuring tickets are raised for issues as needed. Managing and ensuring timely and appropriate updates More ❯
