1 of 1 Technical Support Advisor Jobs in Northern Ireland

Job Description Brook Street Recruitment is working on behalf of our client in Belfast who is looking to recruit a home working Technical Support Agent. The role will involve working evening shifts. PLEASE NOTE: ALTHOUGH THIS IS A WORKING FROM HOME ROLE, APPLICANTS WILL BE EXPECTED TO INTERVIEW AND TRAIN ON SITE. IF YOU ARE NOT … APPLY FOR THIS ROLE. Job Purpose This role involves taking inbound calls and providing exceptional service to merchants, partners, and resellers. The merchants and partners will call seeking technical support for terminals and gateways in credit card and ACH processing. You will provide solutions, bridge knowledge gaps, and proactively recommend ways to maximize revenue potential. Understanding … that our merchants' success is also our success is key. Collaboration and motivation are critical in this environment. Responsibilities Provide client support via email and telephone. Process technical enquiries, orders, and general administration accurately and promptly. Coach customers to become product experts for increased self-sufficiency. Ensure customer expectations are fully met through appropriate actions. Liaise More ❯